Accessibility Policy

Customer Service Accessibility Policy

Accessible Customer Service Policy Details

The Clorox Company of Canada Ltd. (“Clorox”) is committed to the objectives of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and the Ontario Human Rights Code.

Clorox will continue to provide its goods and services to persons with disabilities consistent with the core principles of independence, dignity, integration and equality of opportunity.

Providing Good and Services to People with Disabilities

Clorox is committed to excellence in serving all customers including people with disabilities by making its facilities, company information and services more accessible.

Scope

All employees and volunteers of the Clorox Company of Canada Ltd, and any of its affiliated Canadian businesses.

Communication

We will communicate with people with disabilities in ways that take into account their disability. We will train employees and volunteers who communicate with customers on how to interact and communicate with people with various disabilities.

Telephone Services

We are committed to providing fully accessible telephone service to our customers. We will train employees and volunteers to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by email, in person or with the assistance of a support person, if telephone communication is not suitable to their communication needs or is not available.

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. We will allow all customers to use their assistive devices while receiving service from Company. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities. These assistive devices include but are not limited to:

• Wheelchairs — some limited access
• Walkers
• White canes
• Note taking devices
• Portable magnifiers
• Recording machines
• Assistive listening devices
• Personal oxygen tanks
• Devices for grasping

Service Animals

Service animals will be allowed access to Clorox premises, except in areas where otherwise prohibited by law (e.g., Food Preparation Areas). We will also ensure that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

Where service animals are not clearly identified, a staff member will ask the owner to provide appropriate documentation from a regulated health professional.

Support Persons

We are committed to welcoming people with disabilities who are accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. Clorox shall waive any applicable access fees to the premises and/or company run events for a support person that accompanies a person with a disability. We will notify customers of such arrangements through a notice posted on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Clorox will notify customers promptly. This notice will be posted in writing at all entrances. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. Where possible, we will make every effort to provide notice to customers over the phone, and on our Clorox Canada website.

Training

Clorox will provide all necessary training to all employees, volunteers, and any of its affiliated Canadian businesses as per below in order to build awareness around the AODA and the policies implemented by Clorox in compliance with the AODA.

All individuals will be held responsible for familiarizing themselves with the following AODA training and signing the Acknowledgment Form once completed. The training will include:

• An overview of the AODA and the requirements of the customer service standard
• An overview of the other four accessibility standards that will lead the way to an accessible Ontario by 2025
• Clorox’s policy related to the customer service standard
• Clorox’s AODA Training Deck
• Guidelines on how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use any equipment or devices available at the workplace to assist with providing goods or services to persons with disabilities
• What to do if a person with a disability is having difficulty in accessing Clorox’s goods and services

All parties will also be made aware of any changes made to Clorox customer service accessibility policy.

New employees will be trained within a timeframe which is dependent upon the position they are hired for, and retrained in the event that changes are made to the plan.

Feedback Process

Customers who wish to provide feedback on the way in which Clorox provides goods and services to people with disabilities can e-mail, phone or mail their feedback. All feedback can be directed to Accessibility Coordinator at aoda-can@clorox.com.

Customers can expect to hear back in 3 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Clorox will ensure that its processes for receiving and responding to feedback are accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communication supports upon request. Clorox will cooperate with the person in finding a communication method that works with his or her restrictions.

Clorox is committed to addressing requests for accessible formats or communication supports in a timely manner that takes into account the person’s accessibility needs due to disability. When Clorox receives a request for accessible formats and/or communication support, Clorox, in consultation with the person making the request, will provide appropriate and timely communication supports/accessible formats.

Communication of the Policy

This customer service accessibility policy can be found on the Clorox Canada website. Copies of the customer service accessibility policy or alternate formats can be requested by contacting Accessibility Coordinator at:

Voice: 905-595-4799

E-mail: aoda-can@clorox.com

Contact form: https://www.thecloroxcompany.com/contact-us/

Help

If you have questions about this plan, contact the Accessibility Coordinator.

Multi-Year Accessibility Plan

Accessibility Plan Details

This 2021–2026 Accessibility Plan outlines The Clorox Company of Canada, Ltd. (Clorox) policies and actions that Clorox and any of its affiliated Canadian businesses have put in place and will maintain to remove barriers for people with disabilities.

Statement of Commitment: Clorox is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities, and will do so by preventing and removing barriers to accessibility and meeting our obligations and accessibility requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”).

Accessible Emergency Information: Clorox is committed to providing customers and clients with publicly available emergency information in an accessible way, upon request. We will continue to take the following steps to ensure our customers, clients and employees are provided with accessible emergency information as per the requirements of the AODA:

• Provide employees with disabilities with individualized emergency response information when necessary and/or as requested.
• Provide publicly available emergency procedures/plan or public safety information in an accessible format. i.e., evacuation procedures, floor plans, health and safety information.
• Prepare for the specific needs that employees with disabilities may have in emergency situations.

Training

Clorox will continue to provide training to all employees, volunteers and other staff members on the requirements of the accessibility standards under the AODA and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Clorox will continue to take the following steps to ensure all employees are provided with the training needed to meet the requirements of the AODA on an ongoing basis:

• Build awareness with managers and supervisors by providing training/information on of the Employment Standard and the Information and Communication Standards.
• Provide ongoing training to all employees, volunteers, and other staff members by means of online, in-person, and self-directed materials.
• Maintain training records to ensure that all employees, volunteers and other staff have received training.
• Continue to ensure our policies and training materials are made part of our orientation / on-boarding package.

Kiosks

Clorox will consider accessibility for people with disabilities when designing, procuring or acquiring self-service interactive electronic terminals.

Clorox will always consider and make available accessibility features as it relates to all kiosks or service desks whether in the office space or otherwise.

Information and Communications

Clorox is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Website and Web Content

Clorox maintains compliance with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A and has increased to WCAG 2.0, Level AA as of January 1, 2021.

Clorox will continue to take the following steps to make all websites sites conform to WCAG 2.0 Level AA.

Clorox will also continue to take the following steps to make all major digital initiatives conform to WCAG 2.0 Level AA. Another area to check:

• We will ensure our web design 3rd party relationships account for the above and that creative partners build in this capability during design of the IA for technical builds.
• This accountability will be part of our development and launch during quality assurance testing, with reviews being well versed in the necessary digital requirements to support the WCAG 2.0 Level AA.
• Conduct an assessment of Clorox’s website and conduct testing for accessibility.

Feedback

Clorox will continue to take the following steps to make sure existing feedback processes are accessible to people with disabilities upon request:

• Make feedback processes accessible by offering alternative communication formats and asking how we can help through enhanced digital initiatives conforming to the policy, and verbal communication capability.
• Audit current websites for Accessibility and make improvements based on audit recommendations to maintain the Information & Communications section above.
• Encourage feedback about our accessibility, including customer service, website, and employment practices.
• Ensure all publicly available information is made accessible upon request.
• Post on our website that we can provide accessible information and communication supports upon request.
• If a person with a disability asks for it, we will work with them to figure out how to meet their needs within a reasonable timeframe.

Employment

Clorox is committed to fair and accessible employment practices that attract and retain talented employees with disabilities.

Individuals in the following positions will be trained:

Recruitment

We will continue to take the following steps to ensure it continues to meet the Employment Standard under AODA:

• Notify the public and staff that, when requested, Clorox will accommodate people with disabilities during the recruitment and assessment processes and when people are hired
• Any recruitment postings will have a statement that accommodation is available for applicants with a disability. This applies to both internal and external postings.
• Any applicants selected for an interview or further assessment will be made aware that they can ask for accommodation.
• If accommodation is requested Clorox will consult with the candidate to come up with a suitable accommodation.
• Any successful candidate who is offered employment will be informed about Clorox’s policy for accommodating employees with disabilities.
• New employees will be informed at their orientation about Clorox’s policy for accommodating employees with disabilities.
• Clorox is committed to communicate its policy on workplace accommodation to all employees on a regular basis by means of bulletin boards, HR website and more.
• Provide, in an accessible format, information needed to perform the job and information which is generally available to employees in the workplace.
• Train hiring managers and monitor their success in telling prospective employees that accommodations are available throughout the interview process.

Workplace Emergency Response Information

Clorox will provide individualized workplace emergency response information to employees with disabilities where the disability is such that individualized information is necessary and Clorox is aware of the need for accommodation.

Where an employee who receives individualized workplace emergency response information requires assistance, Clorox will designate a person to provide assistance and, with the employee’s consent, Clorox will provide the workplace emergency response information to such person.

Clorox will review an employee’s individualized workplace emergency response information, at minimum, whenever:

• The employee moves to a different location within the company;
• The employee’s overall accommodation needs or plans are reviewed; or
• Clorox reviews its general emergency response policies.

Individual Accommodation Plans and Return-to-Work

Clorox will maintain the processes for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability. In this regard, Clorox will continue to:

• Work to identify those employees that require an individual accommodation plan and involve them in the development of said plan which outlines the accommodations we will provide.
• Provide plans in accessible formats or using communication supports, as required.
• Keep all individualized accommodation plan information private.

Work in consultation with the employee with disability to ensure that the appropriate communication supports and accessible formats are utilized.

The accommodation and return to work policy will document the steps the employer will take to facilitate the return to work of employees who are away from work due to disability.

Performance Management, Career Development and Re-Deployment

Clorox will continue to ensure the accessibility needs of employees with disabilities as well as individual accommodation plans are taken into account if Clorox is using performance management, career development, and redeployment processes:

• Performance plans can be provided in large print or can be read aloud to an employee with low vision.
• Review an employee’s individualized accommodation plan to understand their needs and determine whether the plan needs to be adjusted to improve his or her performance on the job.
• Adjust the accommodation plan, with the employee’s participation, to meet any new role or responsibilities in the event of a promotion or re-deployment.

Accessibility Report

Clorox will file the next accessibility report as per the stipulated timeline.

Clorox will take the following steps to prevent and remove other accessibility barriers identified.

• Accessible parking will be provided on relatively level ground and as close as possible to the entrance of our buildings.
• All pavement markings are painted with slip resistant paint.
• Clorox will ensure that the area surrounding our buildings has adequate lighting and that the pathways are kept clear of ice, obstacles, debris and other hazards.

The following front entrance provisions will be made at Clorox Canada facility:

• Entrances to our main buildings will be free of obstacles; such as advertising boards that might block a person in a mobility device or cause a person with a vision disability to fall over them.
• The Brita and Orangeville plant facility will maintain an automatic commercial door opener at the main entrance of the building. The installation will include a wireless push plate actuator on the exterior and interior of the main entrance.
• The Orangeville plant will maintain a main office/engineering ramp that is wheelchair accessible. All facilities will include an evaluation of building accessibility as part of the monthly health and safety inspection.

For More Information

For more information on this accessibility plan please contact the Accessibility Coordinator at aoda-can@clorox.com.

Accessible formats of this or other documents are available upon request.

This online policy supersedes all other versions of the policy.

Last Updated: June 16, 2021